# Teach Your Monster Help Center

> Welcome to the Teach Your Monster Help Centre

## General

- [Contact Teach Your Monster](https://help.teachyourmonster.org/en/articles/5737197-contact-teach-your-monster.md): How to contact Teach Your Monster for support and feedback
- [How do I save the game?](https://help.teachyourmonster.org/en/articles/5458465-how-do-i-save-the-game.md): Learn more about our autosave feature
- [Why is the computer version free?](https://help.teachyourmonster.org/en/articles/5458436-why-is-the-computer-version-free.md): Find out how we keep our games free on computers for everyone.
- [Managing my app subscription](https://help.teachyourmonster.org/en/articles/11822764-managing-my-app-subscription.md): Learn how to manage or cancel your app subscription across app stores.
- [Allowlisting Teach Your Monster](https://help.teachyourmonster.org/en/articles/5756661-allowlisting-teach-your-monster.md): What you need to do to allow access to Teach Your Monster games via your school network
- [Using our apps on multiple devices or across different app stores](https://help.teachyourmonster.org/en/articles/5877369-using-our-apps-on-multiple-devices-or-across-different-app-stores.md): Information about using our Teach Your Monster apps between devices and different app stores.
- [App pricing](https://help.teachyourmonster.org/en/articles/10260379-app-pricing.md): Information about how our app pricing works.
- [Can I try your apps for free?](https://help.teachyourmonster.org/en/articles/15925215-can-i-try-your-apps-for-free.md): Learn about the ways you can try Teach Your Monster for free before you buy or subscribe.
- [Important update for the Teach Your Monster to Read App on Amazon Kids+ subscription](https://help.teachyourmonster.org/en/articles/10430429-important-update-for-the-teach-your-monster-to-read-app-on-amazon-kids-subscription.md): Using the Teach Your Monster to Read App with an Amazon Kids+ subscription
- [How to Request a Refund for a Teach Your Monster App on iOS, Google Play & Amazon](https://help.teachyourmonster.org/en/articles/11060747-how-to-request-a-refund-for-a-teach-your-monster-app-on-ios-google-play-amazon.md): Learn how to request a refund through Apple, Google Play, or Amazon, plus important details on refund policies and processing times.
- [Family Sharing & How to Share Our Apps with Your Family Across iOS, Google Play, & Amazon](https://help.teachyourmonster.org/en/articles/11060781-family-sharing-how-to-share-our-apps-with-your-family-across-ios-google-play-amazon.md): Learn how to share our apps with family members on Apple, Google Play, and Amazon, including important details on limitations and setup.
- [How do I turn off the music in the games?](https://help.teachyourmonster.org/en/articles/14342665-how-do-i-turn-off-the-music-in-the-games.md): How to reduce the volume or turn off the music in each game
- [What support is available for low-income families?](https://help.teachyourmonster.org/en/articles/16393853-what-support-is-available-for-low-income-families.md)
- [I'm stuck at the age gate](https://help.teachyourmonster.org/en/articles/13529912-i-m-stuck-at-the-age-gate.md): What to do if you are stuck on the age gate in our apps
- [I'm having sound problems on the app](https://help.teachyourmonster.org/en/articles/5458718-i-m-having-sound-problems-on-the-app.md): Here are steps to resolve choppy sound / no sound on our app
- [I'm getting a website error](https://help.teachyourmonster.org/en/articles/13906026-i-m-getting-a-website-error.md): What to try when you encounter a website or connection issue.
- [I'm getting a connection error](https://help.teachyourmonster.org/en/articles/5458652-i-m-getting-a-connection-error.md): Learn how to resolve Redirect Error / Remote Error / Oops! The game was unable to connect
- [The game isn't loading on my PC / Mac / Chromebook](https://help.teachyourmonster.org/en/articles/5458827-the-game-isn-t-loading-on-my-pc-mac-chromebook.md): Resolve issues with the web version of one of our Teach Your Monster games not loading on your device
- [I'm getting a "Login Timeout Error"](https://help.teachyourmonster.org/en/articles/5458631-i-m-getting-a-login-timeout-error.md): Get help if you're receiving a Login Timeout Error for Teach Your Monster To Read \(web and app\)
- [I'm getting a PROXY error](https://help.teachyourmonster.org/en/articles/5458644-i-m-getting-a-proxy-error.md): Here's how to resolve HTTP PROXY errors for the Teach Your Monster To Read app and website
- [I'm getting a Client Error](https://help.teachyourmonster.org/en/articles/5458729-i-m-getting-a-client-error.md): Resolve Client Error issues with the Teach Your Monster apps

## User accounts

- [How do I create a user account?](https://help.teachyourmonster.org/en/articles/5513598-how-do-i-create-a-user-account.md): Create an online account that works on the web and on our apps
- [How do I manage my account?](https://help.teachyourmonster.org/en/articles/5513635-how-do-i-manage-my-account.md): Manage your account on the web
- [How do I change my password?](https://help.teachyourmonster.org/en/articles/5565197-how-do-i-change-my-password.md): How to change the password you use to log in to your Teach Your Monster account
- [How do I change my email?](https://help.teachyourmonster.org/en/articles/5565196-how-do-i-change-my-email.md): How to change the email address you use to log in to your Teach Your Monster account
- [How do I update my marketing preferences?](https://help.teachyourmonster.org/en/articles/5565206-how-do-i-update-my-marketing-preferences.md): How to change your marketing preferences for your Teach Your Monster account
- [How do I delete my account?](https://help.teachyourmonster.org/en/articles/5565298-how-do-i-delete-my-account.md): Permanently delete your Teach Your Monster account
- [How can I reset my password?](https://help.teachyourmonster.org/en/articles/5458220-how-can-i-reset-my-password.md): Reset the password for your Teach Your Monster account
- [Add an existing school player to your home account](https://help.teachyourmonster.org/en/articles/11632133-add-an-existing-school-player-to-your-home-account.md): Learn how to add your child's school player to your home account.

## Teachers

- [How do I create a School account?](https://help.teachyourmonster.org/en/articles/11993168-how-do-i-create-a-school-account.md): A guide on how to create a school account for class teachers and educators.
- [How do I manage my School account?](https://help.teachyourmonster.org/en/articles/11993605-how-do-i-manage-my-school-account.md): An article for teachers on how to manage your school account on the web.
- [Where’s my Class code?](https://help.teachyourmonster.org/en/articles/11060805-where-s-my-class-code.md): When you register as a school, you will receive a unique Class code for your class to log in.
- [Using Clever with Teach Your Monster](https://help.teachyourmonster.org/en/articles/5914797-using-clever-with-teach-your-monster.md): Information about using the Clever platform with Teach Your Monster
- [Player Password Cards](https://help.teachyourmonster.org/en/articles/11503155-player-password-cards.md): How to download and use player password cards for your students.
- [What’s the best way to login my students?](https://help.teachyourmonster.org/en/articles/11775901-what-s-the-best-way-to-login-my-students.md): Learn different methods for getting your students logged in on the web and apps.
- [Global and group menus](https://help.teachyourmonster.org/en/articles/5753387-global-and-group-menus.md): How to manage your groups and players using the global and group menus on the Teach your Monster hub site
- [How do I create groups?](https://help.teachyourmonster.org/en/articles/5565210-how-do-i-create-groups.md): Create groups for your players on Teach Your Monster
- [How can I edit/disable player passwords?](https://help.teachyourmonster.org/en/articles/5458427-how-can-i-edit-disable-player-passwords.md): Make logging in for players easier by giving players custom passwords, or disabling passwords altogether
- [How to access your school login link](https://help.teachyourmonster.org/en/articles/5739420-how-to-access-your-school-login-link.md): A quick way to help your students login on the Teach Your Monster hub site
- [Students playing via your teacher account](https://help.teachyourmonster.org/en/articles/5753201-students-playing-via-your-teacher-account.md): An alternative way to play that doesn't require login
- [How can I move players between groups?](https://help.teachyourmonster.org/en/articles/5458825-how-can-i-move-players-between-groups.md): Learn how to move players from one group to another on the Teach Your Monster website
- [Sharing player information with parents](https://help.teachyourmonster.org/en/articles/5698285-sharing-player-information-with-parents.md): How to spread the word about Teach Your Monster games
- [How can I track player progress/stats ?](https://help.teachyourmonster.org/en/articles/5458812-how-can-i-track-player-progress-stats.md): Track the progress of an individual player, a group, or every player on your Teach Your Monster account
- [Setting up Class Mode in Teach Your Monster to Read](https://help.teachyourmonster.org/en/articles/5458692-setting-up-class-mode-in-teach-your-monster-to-read.md): Looking to get started with the Teach Your Monster To Read app in the classroom? This guide is for you.
- [Setting up 'School mode' in Reading for Fun](https://help.teachyourmonster.org/en/articles/5596150-setting-up-school-mode-in-reading-for-fun.md): Set up Reading for fun to play in class with your students

## Player management

- [How do I create a player?](https://help.teachyourmonster.org/en/articles/5458411-how-do-i-create-a-player.md): Create a new player that you can use across multiple devices, such as a school laptop, a personal laptop, a tablet, or a phone
- [Linking players between user accounts](https://help.teachyourmonster.org/en/articles/5759396-linking-players-between-user-accounts.md): How to add an existing player to your user account
- [How to play games](https://help.teachyourmonster.org/en/articles/5753259-how-to-play-games.md): How to play games from the Teach Your Monster hub site
- [Accessing players across all Teach Your Monster games](https://help.teachyourmonster.org/en/articles/5833091-accessing-players-across-all-teach-your-monster-games.md): Create players once and access them across our platform
- [How do I change a player’s game stage?](https://help.teachyourmonster.org/en/articles/5458792-how-do-i-change-a-player-s-game-stage.md): Find out what a game stage is, which of our games you can change the stage for and how to do it.
- [How do I reset / restart the game?](https://help.teachyourmonster.org/en/articles/5458785-how-do-i-reset-restart-the-game.md): Help with resetting / restarting all Teach Your Monster games
- [How do I delete players?](https://help.teachyourmonster.org/en/articles/5565199-how-do-i-delete-players.md): How to delete players from your Teach Your Monster account
- [How do I transfer players to another account?](https://help.teachyourmonster.org/en/articles/5458803-how-do-i-transfer-players-to-another-account.md): Move players to a different parent or teacher account
- [Downloading certificates and rewards](https://help.teachyourmonster.org/en/articles/5753557-downloading-certificates-and-rewards.md): How to download certificates and rewards for each of your players on the Teach your Monster hub site
- [I can't log in to my child's player account](https://help.teachyourmonster.org/en/articles/5458343-i-can-t-log-in-to-my-child-s-player-account.md): If you've forgotten the class code, player name, or password for your child, use these steps to recover them.

## Teach Your Monster To Read

- [I’m a new user - what do I need to know?](https://help.teachyourmonster.org/en/articles/15801841-i-m-a-new-user-what-do-i-need-to-know.md): Everything a new user needs to know about Teach Your Monster.
- [What research has gone into the new version of Teach Your Monster to Read?](https://help.teachyourmonster.org/en/articles/15820728-what-research-has-gone-into-the-new-version-of-teach-your-monster-to-read.md)
- [Why are you changing to a new version of Teach Your Monster to Read?](https://help.teachyourmonster.org/en/articles/15800145-why-are-you-changing-to-a-new-version-of-teach-your-monster-to-read.md): Our reasons and benefits of moving to a new version of Teach Your Monster to Read
- [I already purchased the legacy app, why am I now being prompted to subscribe?](https://help.teachyourmonster.org/en/articles/15946376-i-already-purchased-the-legacy-app-why-am-i-now-being-prompted-to-subscribe.md): Find out what to do if you've already purchased the legacy app and are now being prompted to subscribe.
- [What will happen to my existing game/players?](https://help.teachyourmonster.org/en/articles/15800171-what-will-happen-to-my-existing-game-players.md): Find out what will happen to your existing players and progress.
- [Can I keep playing the old/legacy Teach Your Monster to Read game?](https://help.teachyourmonster.org/en/articles/15800157-can-i-keep-playing-the-old-legacy-teach-your-monster-to-read-game.md): Information about keeping the old Teach Your Monster to Read app.
- [What do I need to do to make the switch from the old to the new version of Teach Your Monster to Read?](https://help.teachyourmonster.org/en/articles/15801412-what-do-i-need-to-do-to-make-the-switch-from-the-old-to-the-new-version-of-teach-your-monster-to-read.md): Information on the transition from the old to the new game.
- [Why can’t I see my existing players?](https://help.teachyourmonster.org/en/articles/16002851-why-can-t-i-see-my-existing-players.md): What to do if you’ve updated to the new game but can’t see your existing players?
- [Are you changing the other Teach Your Monster games too?](https://help.teachyourmonster.org/en/articles/15800563-are-you-changing-the-other-teach-your-monster-games-too.md): Information about updating our games.
- [Will the games still be available online on desktop?](https://help.teachyourmonster.org/en/articles/15801088-will-the-games-still-be-available-online-on-desktop.md): Information about the availability of our games online.
- [How can I manage my app subscription?](https://help.teachyourmonster.org/en/articles/16129437-how-can-i-manage-my-app-subscription.md): Learn about managing or cancelling your app subscription.
- [Why have you made the new version a subscription?](https://help.teachyourmonster.org/en/articles/15820815-why-have-you-made-the-new-version-a-subscription.md): Our reasons for making the new game a subscription.
- [Where does the money go?](https://help.teachyourmonster.org/en/articles/15820981-where-does-the-money-go.md): Find out where your subscription payments go
- [What can I personally expect from a subscription to the Teach Your Monster to Read app?](https://help.teachyourmonster.org/en/articles/15820989-what-can-i-personally-expect-from-a-subscription-to-the-teach-your-monster-to-read-app.md)
- [I paid for the game already. What do I get now?](https://help.teachyourmonster.org/en/articles/15820997-i-paid-for-the-game-already-what-do-i-get-now.md): What happens if you already bought the legacy version of Teach Your Monster to Read.
- [How can I unsubscribe?](https://help.teachyourmonster.org/en/articles/15821009-how-can-i-unsubscribe.md)
- [How much might we charge for subscription?](https://help.teachyourmonster.org/en/articles/16394056-how-much-might-we-charge-for-subscription.md): The latest information on how much our subscription will be for new Teach Your Monster to Read.
- [How do you keep kids safe on your games?](https://help.teachyourmonster.org/en/articles/15825107-how-do-you-keep-kids-safe-on-your-games.md): How we ensure the safety of our players.
- [How is the new version of Teach Your Monster to Read more accessible?](https://help.teachyourmonster.org/en/articles/15825102-how-is-the-new-version-of-teach-your-monster-to-read-more-accessible.md): Ways that we hope to make the game more functional for those with different needs.
- [My child doesn’t like change. How can I help them transition?](https://help.teachyourmonster.org/en/articles/15800185-my-child-doesn-t-like-change-how-can-i-help-them-transition.md): Some things you can do if your child doesn't like the changes we are making.
- [What’s a Social Impact Organisation?](https://help.teachyourmonster.org/en/articles/15825140-what-s-a-social-impact-organisation.md)
- [How does this subscription work for schools?](https://help.teachyourmonster.org/en/articles/15825179-how-does-this-subscription-work-for-schools.md)
- [What are your plans for making this game even better for teachers?](https://help.teachyourmonster.org/en/articles/15825187-what-are-your-plans-for-making-this-game-even-better-for-teachers.md)
- [How can I recommend a subscription app to parents?](https://help.teachyourmonster.org/en/articles/15825198-how-can-i-recommend-a-subscription-app-to-parents.md)
- [Do home educators get the game for free?](https://help.teachyourmonster.org/en/articles/16393743-do-home-educators-get-the-game-for-free.md)
- [How is Teach Your Monster to Read Educational?](https://help.teachyourmonster.org/en/articles/5736688-how-is-teach-your-monster-to-read-educational.md): By Alison Kelly and Angela Colvert - experts in English Education from the University of Roehampton.
- [What areas does Teach Your Monster to Read cover?](https://help.teachyourmonster.org/en/articles/5586062-what-areas-does-teach-your-monster-to-read-cover.md): There are three Teach Your Monster to Read stages to play, covering 2 years of the reading journey.
- [How can I choose my own letter-sounds?](https://help.teachyourmonster.org/en/articles/5458739-how-can-i-choose-my-own-letter-sounds.md): Learn more about practice mode on the Teach Your Monster To Read App, which allows you to pick your own letter-sounds to practice
- [I can't see the Continue button after making my monster](https://help.teachyourmonster.org/en/articles/5458830-i-can-t-see-the-continue-button-after-making-my-monster.md): Here's how to get past the monster creation \(make your monster\) screen if you get stuck

## Reading For Fun

- [Step into Reading for Fun](https://help.teachyourmonster.org/en/articles/6003963-step-into-reading-for-fun.md)
- [Teach Your Monster Reading for Fun is jam-packed with over 70 FREE books](https://help.teachyourmonster.org/en/articles/6003981-teach-your-monster-reading-for-fun-is-jam-packed-with-over-70-free-books.md)
- [Reading for Fun certificates from King Peter](https://help.teachyourmonster.org/en/articles/5643032-reading-for-fun-certificates-from-king-peter.md): Get your printable certificates for the Reading for Fun game!
- [Where can my kids get the ebooks they've earned?](https://help.teachyourmonster.org/en/articles/5567976-where-can-my-kids-get-the-ebooks-they-ve-earned.md)
- [Reading for Fun: Credits](https://help.teachyourmonster.org/en/articles/5553574-reading-for-fun-credits.md)
- [Who is Reading for Fun for?](https://help.teachyourmonster.org/en/articles/5567981-who-is-reading-for-fun-for.md): The educational reading app for primary school and second grade children - boosts kids confidence and gets them reading more.
- [What areas does Reading for Fun cover?](https://help.teachyourmonster.org/en/articles/5920686-what-areas-does-reading-for-fun-cover.md): What does Teach Your Monster - Reading for Fun cover?
- [Books in Teach Your Monster: Reading for Fun](https://help.teachyourmonster.org/en/articles/6030779-books-in-teach-your-monster-reading-for-fun.md): What books are included in Reading for Fun?

## Number Skills

- [Teach Your Monster Number Skills: Credits](https://help.teachyourmonster.org/en/articles/5828427-teach-your-monster-number-skills-credits.md)
- [Who is Teach Your Monster Number Skills for?](https://help.teachyourmonster.org/en/articles/5754124-who-is-teach-your-monster-number-skills-for.md): A mathematics game all about boosting kids' confidence with numbers and making practice fun.
- [What does Teach Your Monster Number Skills cover educationally?](https://help.teachyourmonster.org/en/articles/5811607-what-does-teach-your-monster-number-skills-cover-educationally.md): Eight mini games help children practice the skills needed to develop number sense.