If you are logged into your Teach Your Monster account on your device but can’t see your existing players, it may be that you have logged into an account you’d created on a new device rather than the one you usually play the game with. To check if this is the case and retrieve your existing players, try the following steps:
Return to the device you usually use to play the game. This will likely be the device you were using when you first downloaded the app.
If you can see your existing players on your old device, skip to step 4. If you are on your old device but cannot see your existing players press the pink ‘Settings’ button in the top right-hand corner of the Play screen. You will be prompted to enter your year of birth (not your child’s year of birth) to access the settings.
Scroll down and press the ‘Log out’ button to log out of your Teach Your Monster account.
Next, choose to create a ‘Home’ or ‘School’ account and complete the steps to sign up. Note that you will need to use a different email address or sign-up method from any you have previously used to create a Teach Your Monster account.
Once you’ve completed creating the new account, press the large ‘Play’ button on the play screen, and you should now see your existing players.
Creating a new account on the device you usually play on should connect any existing players from that device to the new account.
Great! Now, how can I merge my accounts so that I just have one?
If you have a School account, you can transfer players to another account by following the guidance in our transfer players help article. Once you have transferred your players to your desired account, you can login to the account you no longer require and delete it. Learn how to delete your account in our help guidance. If required, you can learn how to update the email associated with your new account via your Account Settings, when logged in on a computer or laptop.
If you have a Home account, you can contact us at Support. You will need to provide the email addresses for both Teach Your Monster Accounts and let us know which account and players you wish to keep. We will then be able to transfer your players for you.
What if I no longer have the device I used to play with?
Unfortunately, if you no longer have access to the device you used to play on and had not already created a Teach Your Monster account on it, then we will not be able to help you retrieve any existing players, as their data is stored on that device.
Still need help? Contact our Support Team