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Configuring your HTTP PROXY Setting
Go to your device settings and click on your Wi-Fi connection. Click for further information on the Wi-Fi connection (i.e. on iOS click on the ℹ icon next to your Wi-Fi connection).
Check the HTTP PROXY setting at the bottom of the screen - it will be set to either Off, Manual or Auto
Off: If the setting is "Off" then the app should be working fine. In case the app still doesn't work, try using a different Wi-Fi connection
If the setting is "Manual" and Authentication switched off, then the app should work fine
If Authentication is switched on, it needs to be turned off in order for our app to work
Auto: There's a technical limitation with the app which means that the app does not support the iOS 'Auto' proxy setting.
Please note: The app does not support using a Proxy Auto Config File. Ask your IT administrator if you can use a manually configured proxy (with Authentication OFF or disabled) and this will enable the app to work. You could also try using a different internet connection.
If you've read and tried all of the above steps and you still have issues with the app, we recommend contacting your IT Administrator.