TYM Help Centre

How to contact Teach Your Monster for support and feedback

Contact Teach Your Monster

How do I save the game?

Learn more about the charity which funds the game

Why is the computer version free?

What you need to do to allow access to Teach Your Monster games via your school network

Allowlisting Teach Your Monster

Information about using the Clever platform with Teach Your Monster

Using Clever with Teach Your Monster

Information about using our Teach Your Monster apps between devices and different app stores.

Using our apps on multiple devices or across different app stores

Information about how our app pricing works.

App pricing

Using Teach Your Monster Apps with Amazon Kids+

Important update for Teach Your Monster on Amazon Kids+

Learn how to request a refund through Apple, Google Play, or Amazon, plus important details on refund policies and processing times.

How to Request a Refund for a Teach Your Monster App on iOS, Google Play & Amazon

Learn how to share our apps with family members on Apple, Google Play, and Amazon, including important details on limitations and setup.

Family Sharing & How to Share Our Apps with Your Family Across iOS, Google Play, & Amazon

TYM Admin

Kay Leathers

General information which applies to all Teach Monster games and products

General

Here's how to resolve HTTP PROXY errors for the Teach Your Monster To Read app and website

I'm getting a PROXY error

Resolve issues with the web version of one of our Teach Your Monster games not loading on your device

The game isn't loading on my PC / Mac / Chromebook

Get help if you're receiving a Login Timeout Error for Teach Your Monster To Read (web and app)

I'm getting a "Login Timeout Error"

Resolve Client Error issues with the Teach Your Monster apps

I'm getting a Client Error

Learn how to resolve Redirect Error / Remote Error / Oops! The game was unable to connect

I'm getting a connection error

Here are steps to resolve choppy sound / no sound on our app

I'm having sound problems on the app

Errors / Issues

Website

Email Us

Find answers and get help from Intercom Support and Community Experts

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