TYM Help Centre

How to contact Teach Your Monster for support and feedback

Contact Teach Your Monster

How do I save the game?

Learn more about the charity which funds the game

Why is the computer version free?

What you need to do to allow access to Teach Your Monster games via your school network

Allowlisting Teach Your Monster

Information about using our Teach Your Monster apps between devices and different app stores.

Using our apps on multiple devices or across different app stores

Information about how our app pricing works.

App pricing

Using the Teach Your Monster to Read App with an Amazon Kids+ subscription

Important update for the Teach Your Monster to Read App on Amazon Kids+ subscription

Learn how to request a refund through Apple, Google Play, or Amazon, plus important details on refund policies and processing times.

How to Request a Refund for a Teach Your Monster App on iOS, Google Play & Amazon

Learn how to share our apps with family members on Apple, Google Play, and Amazon, including important details on limitations and setup.

Family Sharing & How to Share Our Apps with Your Family Across iOS, Google Play, & Amazon

Learn how to manage or cancel your app subscription across app stores.

Managing my app subscription

How to reduce the volume or turn off the music in each game

How do I turn off the music in the games?

TYM Support Team

TYM Admin

General information which applies to all Teach Your Monster games.

General

What to do if you are stuck on the age gate in our apps

I'm stuck at the age gate

Here are steps to resolve choppy sound / no sound on our app

I'm having sound problems on the app

What to try when you encounter a website or connection issue.

I'm getting a website error

Learn how to resolve Redirect Error / Remote Error / Oops! The game was unable to connect

I'm getting a connection error

Resolve issues with the web version of one of our Teach Your Monster games not loading on your device

The game isn't loading on my PC / Mac / Chromebook

Get help if you're receiving a Login Timeout Error for Teach Your Monster To Read (web and app)

I'm getting a "Login Timeout Error"

Here's how to resolve HTTP PROXY errors for the Teach Your Monster To Read app and website

I'm getting a PROXY error

Resolve Client Error issues with the Teach Your Monster apps

I'm getting a Client Error

Errors / Issues

Website

Email Us

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