TYM Help Centre

How to contact Teach Your Monster for support and feedback

Contact Teach Your Monster

How do I save the game?

Find out how we keep our games free on computers for everyone.

Why is the computer version free?

What you need to do to allow access to Teach Your Monster games via your school network

Allowlisting Teach Your Monster

Information about using our Teach Your Monster apps between devices and different app stores.

Using our apps on multiple devices or across different app stores

Information about how our app pricing works.

App pricing

Learn about the ways you can try Teach Your Monster for free before you buy or subscribe.

Can I try your apps for free?

Using the Teach Your Monster to Read App with an Amazon Kids+ subscription

Important update for the Teach Your Monster to Read App on Amazon Kids+ subscription

Learn how to request a refund through Apple, Google Play, or Amazon, plus important details on refund policies and processing times.

How to Request a Refund for a Teach Your Monster App on iOS, Google Play & Amazon

Learn how to share our apps with family members on Apple, Google Play, and Amazon, including important details on limitations and setup.

Family Sharing & How to Share Our Apps with Your Family Across iOS, Google Play, & Amazon

Learn how to manage or cancel your app subscription across app stores.

Managing my app subscription

How to reduce the volume or turn off the music in each game

How do I turn off the music in the games?

TYM Support Team

TYM Admin

General information which applies to all Teach Your Monster games.

General

What to do if you are stuck on the age gate in our apps

I'm stuck at the age gate

Here are steps to resolve choppy sound / no sound on our app

I'm having sound problems on the app

What to try when you encounter a website or connection issue.

I'm getting a website error

Learn how to resolve Redirect Error / Remote Error / Oops! The game was unable to connect

I'm getting a connection error

Resolve issues with the web version of one of our Teach Your Monster games not loading on your device

The game isn't loading on my PC / Mac / Chromebook

Get help if you're receiving a Login Timeout Error for Teach Your Monster To Read (web and app)

I'm getting a "Login Timeout Error"

Here's how to resolve HTTP PROXY errors for the Teach Your Monster To Read app and website

I'm getting a PROXY error

Resolve Client Error issues with the Teach Your Monster apps

I'm getting a Client Error

Errors / Issues

Website

Email Us

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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