A login timeout error might occur in three different scenarios. It might happen if your internet connection is having difficulties, if our site is having difficulties, or if a proxy setting on your device is blocking you from logging in.
On the app
Ensure you have a working internet connection
Check that our website is loading fine for you
If our website is working, but you just can't log in on the app, please see our advice on checking your HTTP PROXY
Try on a different internet connection (i.e. if you're at school, try at home and see if it works there).
On our website
During high demand, our website may be less responsive than usual.
Here's what you can do:
Try refreshing the page
Try using a different browser
Try disabling any add-ons or extensions that may be altering the content of the website
Still need help? Contact our Support Team