TYM Help Centre

What to do if you are stuck on the age gate in our apps

I'm stuck at the age gate

Here are steps to resolve choppy sound / no sound on our app

I'm having sound problems on the app

What to try when you encounter a website or connection issue.

I'm getting a website error

Learn how to resolve Redirect Error / Remote Error / Oops! The game was unable to connect

I'm getting a connection error

Resolve issues with the web version of one of our Teach Your Monster games not loading on your device

The game isn't loading on my PC / Mac / Chromebook

Get help if you're receiving a Login Timeout Error for Teach Your Monster To Read (web and app)

I'm getting a "Login Timeout Error"

Here's how to resolve HTTP PROXY errors for the Teach Your Monster To Read app and website

I'm getting a PROXY error

Resolve Client Error issues with the Teach Your Monster apps

I'm getting a Client Error

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